Broadclyst Surgery

01392 469666

Pinhoe Surgery

01392 469666

Covid 19

There is a lot of confusing information out there and to try and help our patients we are trying to summarise as much of it as possible, as simply as possible.

We are trying to strike a sensible balance in our appointment availability. We will continue to offer appointments by telephone and online consultations using econsult, whilst moving towards online booking and increased face to face appointments, and this will again increase from June. In order to help us deal with as much as possible as efficiently as possible, please only book a face to face appointment without speaking to a doctor by phone if you are think your problem cannot be dealt with any other way. If you are not sure, ask for a phone call, we will see you if needed after discussion by phone.

The last update to this page was 16/5/21.

There is a single point of resources available via the government website. We ask that you make this your primary source of information regarding Covid 19

PLEASE WEAR A FACE COVERING WHEN ATTENDING THE SURGERY to help maintain the health of other patients and staff. This is not obligatory, but we are grateful for your cooperation. 

Vaccine news: If you are awaiting your second dose having had your first at either Pinhoe Surgery or Westbanke in Exminster, we have an ongoing rolling programme and will contact you when our next clinic  date is set up

Vaccine news, under 50: Those who have not yet had their vaccine will be called as part of the national rollout to a large vaccination site in the locality. Please do not contact the surgery about this. More information on the rollout can be found here, and you can call 119 to book your vaccine when your cohort is due.

For more information on the main types of vaccine in use in the UK currently, this is a useful summary comparison:

By necessity, some people will need to wait longer than others – please see the information below for more detail.

Patient information leaflets:

Older adults

After vaccination

Why some people are being asked to wait for their vaccine

Pregnancy/breastfeeding related, or there is a very easy to follow information sheet here

There has been a lot of worry about blood clots – more information here


Current Guidelines on what you can and cannot do can be found here



If you have had your covid vaccine and need proof, from 17 May you can access this in a number of ways:

Download the NHSapp, available on iTunes and Android, and access you vaccine record; you can also access the NHS App services online

If you do not have access to the above, you can request a paper letter confirming you vaccine status by calling 119 (but do not call them less than 5 days after your 2nd vaccine)

If you are travelling abroad, check the latest information on demonstrating your COVID-19 status when travelling abroad on the website. Make sure there is time to get  proof of your vaccination status before you leave.



Support available
There is still access to support.

Local groups include PINHOE COMMUNITY SUPPORT (07387 614896) and BROADCLYST PARISH SUPPORT  (01392 360269)

NHS Volunteer Responders will also continue to offer support to those who need it, including collecting and delivering food and medicines.

The NHS Volunteer Responders Scheme has been expanded to offer a new Check in and Chat Plus role. This new role has been designed to provide peer support and companionship to people who are shielding as they adapt to a more normal way of life.

If you are vulnerable or at risk and need help with shopping, medication or other essential supplies, please call 0808 196 3646 (8am to 8pm).

Details of the support and advice available from the Government can be found here:


Mental health support It has been a trying time for everyone, and there is self guided support available via the Every Mind Matters website, or of course, you can contact us to discuss things further or self refer to Talk Works


TESTING Testing is available for anyone with symptoms of COVID 19 or who lives with someone who has symptoms. To arrange testing, click here, OR CALL 119

(Please note, the practice does not perform Covid 19 testing)

You should self isolate until  you have your test result. Once you have had a negative test you do not need to continue self isolating.


 SELF ISOLATION (5/8/20) rules have changed and you should now self isolate for 10 days if you have a positive Covid 19 test (14 days if you have been in hospital)

If you have persisting symptoms beyond 10 days, you should continue to self isolate

  • Household contacts of those with positive contacts need to stay at home for 10 days (from Monday 14 December)
  • If a household contact becomes unwell in the second half of their isolation period they need to stay at home for 7 days from the day that they became unwell


FACE MASKS (undated due to frequent updates) are now obligatory on public transport, shops and many enclosed spaces. Guidance can be found here. You are able to create your own exemption card using this link. There are other links available below:

Face mask exemption for mobile phone sign

Face mask exemption badge to print

Face mask exemption card


FLIGHTS/TRAVEL (5/8/20): We are not able to provide a certificate or proof that a patient is ‘covid free’ or has had a covid negative test within a certain timeframe of a flight. By the time the test result is returned, there is no guarantee you have not been infected, and therefore we cannot provide this service.


ANTIBODY TESTING (14/7/20) Population based antibody testing (to identify those who have had coronavirus) has been mentioned in the news recently. This is not currently available, and we will keep patients updated of any local plans to offer this. Current information can be found here


SYMPTOMS OF COVID 19 The commonest symptoms are a persistent new cough (coughing a lot for more than an hour, or 3 or more coughing episodes in 24hrs (if you have a cough normally, it may be worse than usual) and/or temperature, and /or a change or loss of sense of smell or taste. Some people develop shortness of breath or a sore throat. Please contact 111online if you think you have COVID 19, or telephone 119.


PREGNANCY AND COVID There is clear advice available here


SICK NOTES FOR self-isolation?

There is a request by government to employers to be sensible about requesting sick notes in order to not overburden the health service with unnecessary requests. Please follow the guidance and share this with your employer if they are still asking for it.

You can complete the relevant information online for an ISOLATION NOTE if you have been diagnosed with COVID 19 or have been advised to self isolate