Broadclyst Surgery

01392 469666

Pinhoe Surgery

01392 469666

PPP Meeting Minutes, Surveys and Results

PPP Meeting Minutes

Open Meet’ Nov15 – Minutes

Minutes – Meeting 1 – January 2016

Minutes – Meeting 2 – March 2016

Minutes – Meeting 3 – May 2016

Minutes – Meeting 4 – July 2016

Minutes – Meeting 5 – Sept 2016

Minutes – Meeting 6 – Nov 2016

Minutes – Meeting 7 – February 2017

Minutes – Meeting 8 – April 2017

Minutes – Meeting 9 – June 2017

Minutes – Meeting 10 – August 2017

Minutes – Meeting 11 – January 2018

Minutes – Meeting 12 – April 2018

Minutes – Meeting 13 – August 2018

Minutes – Meeting 14 – November 2018

Minutes – Meeting 15 – February 2019

Minutes – Meeting 16 – May 2019

Minutes – Meeting 17 – August 2019

Minutes – Meeting 18 – November 2019

Broadsheet – See Meeting 13

Patient Surveys

We last completed a full in-house survey of patient opinion in August 2019. The Patient Survey used was the GPAQ (General Practice Assessment Questionnaire) which is widely used across the UK. The Patient Panel reviewed the survey results at its meeting in Nov 2019 and the full results, together with a short commentary, can be found below. It is important to read the introductory section of the results carefully first, to help make sense of the figures.

Within the results, on the right side of the page. you will see some figures highlighted in green.  Where the text gives  a figure for “Your patients” and the “GPAQ Mean”  it is comparing the Pinhoe & Broadclyst Practice figures with those for ALL Practices who use the GPAQ survey.  Where the text gives  a figure for “GPAQ” and the “GPPS”  it is comparing the Pinhoe & Broadclyst Practice figures with the average score for this question in the national postal GP Survey.   Some questions in this local GPAQ survey are not asked in the same form as in the national postal GP Survey and so not all questions show a comparison figure highlighted in green.

GPAQ Survey Results 2019

GPAQ Survey Results 2019 – Commentary

We previously completed a full in-house survey of patient opinion in September 2016. The Practice acknowledges and thanks the members of the Practice Patient Panel who helped carry this out.

The Patient Survey used was again the GPAQ. Prior to this we carried out a full GPAQ Survey in 2012 and then carried out a reduced version of the survey in 2014. The results below make comparisons with these earlier surveys.

We recommend you look at the results of the ACCESS part of the survey first. It is important to read the introductory section carefully first, to help make sense of the results.

Oct 2016 – GPAQ Survey – Access

Then look at the GENERAL part which mostly deals with the patients’ experience when actually seeing their GP or Nurse. Again please do read the introductory section carefully first.

Oct 2016 – GPAQ Survey – General

If you have any questions about the survey and its results please do not hesitate to contact the Practice Manager.


Some early history of the Practice Patient Panel and full details of previous surveys are given below.

The first task we set the Patient Participation Group (as it was then called) was to complete a short online survey. This was to help identify issues of interest about which we could poll a larger group of patients. Click  below to view the survey questions.

Preliminary Survey

We had a good response to this preliminary survey and the results are summarised in this document.

Preliminary Survey Results

Our next step was to carry out a much wider survey of Practice patients, with approximately 300 surveys being completed. This was a ‘post-consultation’ survey, which means it was completed by patients after they have seen their GP. This is important as some of the questions are about the quality of the consultation process itself. The survey used was the General Practice Assessment Questionnaire (GPAQ) and is widely used across the UK. This means that our scores can be compared with national benchmarks. A copy of the blank GPAQ survey form can be viewed below.


In addition we asked participants to answer a small number of ‘local’ questions, based on issues that arose from the preliminary survey of Patient Participation Group member. The extra local questions concerned:

  • GP and Medical Student Training
  • Improving physical access to the premises.
  • The use of technology, such as automated booking-in and patient call systems.

It was asking quite a lot for patients to complete both the GPAQ questionnaire AND the local questions, but some 230 out of 300 did manage to do so. The local questions together with the results are given below:

Local Questions added to GPAQ Survey + Results

Based on these results, an action plan was agreed by the GP Partners and endorsed by the Patient Participation Group.  The results together with the action points are summarised below. The Practice will be acting on these in the coming months.

Local Survey Results + Action Plan

The full GPAQ survey results are currently being independently analysed. We will publish these online, hopefully early in April.

The Practice would like to take this opportunity to thank all patients who completed the GPAQ survey and to offer particualr thanks to all members of the Patient Participation Group for their additional contribution in completing the preliminary online survey and so helping to frame the extra ‘local’ survey questions.


UPDATE – The full GPAQ survey results have now been received.

PR 8956 Practice Report 2012

To add a little more background to the survey results, we have prepared a Practice Commentary document and suggest that this be read in conjunction with the report above.

Practice Commentary on GPAQ Results – Apr 2012

The Doctors would welcome any comments/feedback on the survey results.