PPP Meeting Minutes
We last completed a full in-house survey of patient opinion in August 2019. The Patient Survey used was the GPAQ (General Practice Assessment Questionnaire) which is widely used across the UK. The Patient Panel reviewed the survey results at its meeting in Nov 2019 and the full results, together with a short commentary, can be found below. It is important to read the introductory section of the results carefully first, to help make sense of the figures.
Within the results, on the right side of the page. you will see some figures highlighted in green. Where the text gives a figure for “Your patients” and the “GPAQ Mean” it is comparing the Pinhoe & Broadclyst Practice figures with those for ALL Practices who use the GPAQ survey. Where the text gives a figure for “GPAQ” and the “GPPS” it is comparing the Pinhoe & Broadclyst Practice figures with the average score for this question in the national postal GP Survey. Some questions in this local GPAQ survey are not asked in the same form as in the national postal GP Survey and so not all questions show a comparison figure highlighted in green.
We previously completed a full in-house survey of patient opinion in September 2016. The Practice acknowledges and thanks the members of the Practice Patient Panel who helped carry this out.
The Patient Survey used was again the GPAQ. Prior to this we carried out a full GPAQ Survey in 2012 and then carried out a reduced version of the survey in 2014. The results below make comparisons with these earlier surveys.
We recommend you look at the results of the ACCESS part of the survey first. It is important to read the introductory section carefully first, to help make sense of the results.
Then look at the GENERAL part which mostly deals with the patients’ experience when actually seeing their GP or Nurse. Again please do read the introductory section carefully first.
If you have any questions about the survey and its results please do not hesitate to contact the Practice Manager.
Some early history of the Practice Patient Panel and full details of previous surveys are given below.
The first task we set the Patient Participation Group (as it was then called) was to complete a short online survey. This was to help identify issues of interest about which we could poll a larger group of patients. Click below to view the survey questions.
We had a good response to this preliminary survey and the results are summarised in this document.
Our next step was to carry out a much wider survey of Practice patients, with approximately 300 surveys being completed. This was a ‘post-consultation’ survey, which means it was completed by patients after they have seen their GP. This is important as some of the questions are about the quality of the consultation process itself. The survey used was the General Practice Assessment Questionnaire (GPAQ) and is widely used across the UK. This means that our scores can be compared with national benchmarks. A copy of the blank GPAQ survey form can be viewed below.
In addition we asked participants to answer a small number of ‘local’ questions, based on issues that arose from the preliminary survey of Patient Participation Group member. The extra local questions concerned:
- GP and Medical Student Training
- Improving physical access to the premises.
- The use of technology, such as automated booking-in and patient call systems.
It was asking quite a lot for patients to complete both the GPAQ questionnaire AND the local questions, but some 230 out of 300 did manage to do so. The local questions together with the results are given below:
Based on these results, an action plan was agreed by the GP Partners and endorsed by the Patient Participation Group. The results together with the action points are summarised below. The Practice will be acting on these in the coming months.
The full GPAQ survey results are currently being independently analysed. We will publish these online, hopefully early in April.
The Practice would like to take this opportunity to thank all patients who completed the GPAQ survey and to offer particualr thanks to all members of the Patient Participation Group for their additional contribution in completing the preliminary online survey and so helping to frame the extra ‘local’ survey questions.
UPDATE – The full GPAQ survey results have now been received.
To add a little more background to the survey results, we have prepared a Practice Commentary document and suggest that this be read in conjunction with the report above.
The Doctors would welcome any comments/feedback on the survey results.