Complaints and compliments

We do take complaints seriously. If you would like to make a complaint regarding the surgery,or the services we offer, please ask to speak to the Practice Manager, Andy Potter. Alternatively you may contact him by telephone or, if you prefer, in writing. We have a Complaints Procedure in accordance with NHS guidelines and every effort will be made to answer your concerns as soon as possible. A copy of our Complaints Procedure may be printed from this page, just double-click on the link below. This gives full details of how we will deal with your concerns.

What if my complaint is about another part of the NHS? All other local services are commissioned by the Northern, Eastern and Western (NEW) Devon Clinical Commissioning Group (CCG). This includes: community services, accident and emergency, mental health services, hospital care and children’s healthcare. Issues can be raised direct with the service manager or the PALS & Complaints team at the organisation providing the service. Alternatively you can contact the PALS & Complaints team at the NEW Devon CCG. Email pals.devon@nhs.net, call 0300 123 1672 or 01392 267665, or text 07789 741 099. The PALS service at NEW Devon CCG can also help you find the right person to complain to at local health care providers, such as hospitals.

Finally, we also welcome compliments and do appreciate it when patients acknowledge good service.

Download: Complaint Form